4ASoft SUPPORT    Refund Policy  
Online Guides
Support Form
Hotline Support
Trainings
Refund Policy
FAQ

 
4ASoft offers trial versions to allow customers to assess the value of products prior to their purchase, 20 days for all 4ASoft solutions. Nevertheless, please read the refund policy for 4ASoft software products.

4ASoft will provide a full refund of your payment under the following circumstances:  

When you consistently encounter an error that prevents you from using our software properly and if we are not able to correct the error within an acceptable period of time or if we are unable to suggest a temporary solution.

Please note that a refund, under these circumstances, is given only following the provision of detailed error information requested by our support staff. This information may be screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

We reserve the right to decline refund requests in the following cases:

When a user demands a refund immediately after purchase of the software.

When a user informs us about changing his decision to buy the software, saying that he has uninstalled it and is not going to use it without giving any particular reason.

When a customer is unable to use our software for purposes that are clearly indicated in our site as  a task that the software cannot perform (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).

Services

4ASoft does not accept returns on its services that are sold to customers under contract. The services include customer support, contracts, professional services and product customization.